The Shutoff Protection Plan establishes a monthly payment amount encompassing a portion of your total account balance plus an average of your energy charges over the last 12 months. This helps pay off your past-due balance while paying your current energy bill.
For example, let’s say your total account balance was $600 on a recent bill statement. We divide that amount by 12 (the number of months in the length of the program) to determine your monthly payment. In this example, $600 ÷ 12 = $50.00 a month would go towards your account balance.
Then, we would calculate your average energy consumption over the last 12 months to estimate your upcoming monthly bill. For example, if this average equates to approximately $250.00, then your new monthly Shutoff Protection Plan amount would be calculated as follows:
| Account Balance | Average Energy Charges | Monthly Plan Amount |
| $50.00 | $250.00 | $300.00 |