If you suspect a charge has been incorrectly billed to your credit card or you need to request a copy of a sales draft for your records, you can contact your credit card company by phone or email to make the request. The process generally requires only a nominal transaction fee. Once you obtain the credit card receipt, you can dispute the charge with the merchant or use it for your own records. In most cases, it is not necessary to request a credit card receipt to dispute an erroneous charge through your credit card company.
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Contact the Billing Dispute Department for the credit card you used to make the purchase. Locate the customer service contact number on the back of your credit card or on a recent credit card statement and ask for the Billing or Billing Dispute Department.
